Always-on, always-up, IT Support
Remote IT Support & Solutions For Your SME or Small Business
Every small to medium-sized enterprise (SME) will occasionally encounter IT problems, as we operate in a digital age where computers and the internet are pervasive. Having access to a dependable, convenient, and above all, cost-effective managed IT support framework is essential. Currently, one of the most effective solutions for maximising the benefits of this service is through remote IT support.
Our three decades of experience in delivering IT support across various sectors has provided us with the expertise to ensure your business receives the best possible assistance. All of our technicians are highly skilled and are continuously updated on the latest industry trends and technologies.
All remote IT support is location-independent, and following the initial consultation to assess the health of your IT infrastructure and to assist with the installation of new hardware or software to upgrade your systems, all subsequent office IT support can be delivered remotely.
What Is Remote IT Support?
Remote IT Support can come in two specific forms: Guided and Remote-Operated.
Guided Support
This involves a scenario where a member of your company experiences an IT issue and contacts HSC Systems. Our team will then provide guided assistance through a troubleshooting process to facilitate resolution. Depending on the nature of the problem, this approach can be an effective solution for minor issues.
Remote Operation
However, should a problem arise that necessitates technical expertise or a thorough understanding of diagnostic procedures, our team will provide assistance through remote operation.
We primarily utilise TeamViewer or AnyDesk to gain remote access to your desktop. The view we access is a virtual representation of your desktop, facilitated by its connection to your company’s VPN, enabling us to conduct troubleshooting directly from our offices remotely.
Our helpdesk support team comprises experienced and meticulous IT technicians who are adept at managing the entire lifecycle of an IT problem, from initial identification to final resolution.
HSC Systems uses our built-in Integrated Lights Out (ILO) system which monitors all parts of our servers and immediately notifies us should there be any fault on any part of the server.
IT Support
Common frustrations with IT
At HSC, we aim to remove these frustrations. We’ve built our IT solutions for small businesses in such a way that our services empower our clients and allow them to focus on running their digital operations.
All our clients can rest assured that their entire IT infrastructure is in expert hands!
5 Common IT Problems Effectively Solved By Small Business IT Support
1. I can’t access my cloud application:
We’ve observed that in 99% of cases, the underlying cause is an internet connectivity issue. This often involves a physical connection that has become dislodged, device connectivity failures, or a problem originating with the Internet Service Provider (ISP). We can provide telephone-based troubleshooting for hardware-related issues and remotely ping the ISP from our premises to ascertain if they are experiencing any connection outages on their end.
2. The speed or performance of the cloud platform has slowed
Usually, the client will notice this as reports running slowly, or the time to access cloud-hosted software will greatly increase. Again, this will probably be an internet issue that can be troubleshot with the client because the cloud is fully scalable and almost instantaneous in its adaptability to increased needs – so any slowness is not cloud-based, it’s connectivity based.
3. I forgot my password
If you can’t remember your password to log into the server or application, it can easily be reset by a designated admin. And because HSC Systems is your dedicated business IT service provider, we will do this for you immediately.
4. I have concerns about the security of my data
Sometimes people want to physically see the servers on which their data resides, believing, falsely, that it is much safer than standard, cloud-hosted data.
Cloud safety and computing are HSC Systems’ flagship offering.
Clients’ data is protected with tried and tested (and constantly updated) firewalls, server replication techniques, and cloud backups to an independent, offsite party. Further to this, we can always provide a physical copy of a client’s data at their request – however, this is not recommended as that data could get stolen or lost.
5. Cloud computing just sounds too expensive
Purchasing your own servers outright might initially appear to be a more cost-effective solution. However, cloud hosting provides a comprehensive service and a Service Level Agreement (SLA), aspects often overlooked, which typically prove more economical in the long term when considered together. This is because an outright purchase necessitates ongoing maintenance of both the hardware and the software; the expense of employing personnel to undertake that maintenance; and routine overheads such as electricity to power the servers and cooling systems to prevent overheating – amongst other considerations.
Always-On, Always-Up, IT Support
At HSC, we aim to remove these frustrations. We’ve built our business on offering services that empower our clients and allow them to focus on running their businesses, knowing their IT needs are in expert hands.
Contact us to hear how to best use our managed IT support services.
How To Get The Best Out Of Your HelpDesk Support Services
First and foremost, you need a good IT service provider such as HSC Systems. Secondly, you need to have your IT infrastructure set up such that it is simple for the IT service provider to give you sufficient problem-resolution, without you incurring any extra costs.
You will have to consult with your IT service provider about the best way to set up your company’s VPN and other cloud services to allow remote access when things get critical. So, this includes which ISP has the best connectivity in your area; the internet speeds you’ll need to run all of your business-critical applications; and the client-side software environment you’ll need to access the cloud, including operating systems, etc.
You also need a service provider with a 24/7 activity logger which notifies them each time there is activity on the host server, including failed activities, and why they failed.
What Do You Get With Remote IT Support?
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We diligently monitor your cloud environment both during critical operational periods and any instances of downtime to ensure no data is lost.
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We conduct regular security assessments and implement updates to guarantee the security of your business resources.
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We provide ongoing troubleshooting support during your operational hours, ensuring that any issues are swiftly addressed, thereby minimising potential downtime through our implementation of automatic failover systems and backups.
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You could receive a monthly report detailing the status of your environment, providing you with a clear understanding of your data’s security posture
Reliable IT Engineers, At Your Service
Not all businesses require a full-time in-house IT technician or team. HSC Support offers a cost-effective and dependable solution providing the necessary service and expertise at a significantly reduced expense. Our IT engineers conduct regular visits each month to gain a thorough understanding of your business operations and specific requirements. Furthermore, our engineers bring a wealth of expertise and experience gained from supporting a diverse client base, ensuring your business benefits from the most current IT and technical support solutions.
Our Solution To Pricing
To create a solution that best meets your needs, HSC Systems offers complete IT support on a monthly retainer basis. We work with you to understand how many hours of IT support are required per month. This means no hidden costs and no surprise fees.