IT Support Company In the United Kingdom
Reliable IT Engineers, for Your Business
Seeking a dependable IT support partner within the United Kingdom for your business? HSC Support provides professional, adaptable, and cost-effective solutions designed to enhance the reliability, convenience, and overall cost-efficiency of your IT network.
HSC Systems is a turnkey IT support company specialising in comprehensive 3-tier support for small to medium-sized businesses (SMEs).
We provide a tiered assistance system, encompassing primary, secondary, and tertiary support levels, underpinned by a comprehensive IT maintenance and monitoring framework.
Tier 1
ONSITE SUPPORT
Our technicians provide onsite support, attend to IT queries and provide real-time assistance.
Tier 2
REMOTE SUPPORT
We use AnyDesk or TeamViewer to remotely connect to a company’s VPN to troubleshoot, isolate and solve the IT query.
Tier 3
PREDICTIVE MAINTENANCE
Monitoring of business IT systems by HSC, allowing us to find certain faults before they are reported.
Our company has specialised in cloud computing and IT support – encompassing a range of related services – for more than three decades. We are a highly regarded IT service provider, offering a standard Service Level Agreement (SLA) of 99%.
Find Out More About IT Support Solutions In Your Area!
We Offer Full IT Support & Service
IT Infrastructure
IT Infrastructure refers to all the hardware and software components of your business operations. Our company can provide you with industry-specific IT infrastructure solutions that pay close attention to your information technology goals. Our skilled technicians are always ready to help.
Server Network Support
Your computer network is the lifeblood of your organisation. A healthy server network allows for the free transmission of information and resources. We can handle your server hosting, server security, proxy settings and more. Our server network support is dependable and unbiased.
Backup & Data Recovery
Our IT specialists provide data recovery of all your key digital assets to an offsite backup server as per an agreed SLA. The SLA will define the data backup schedule for disaster recovery purposes. We will also provide you with data recovery software and training for your own peace of mind.
Network Security
Network security is one of our primary USPs as we are affiliated with 24 ISPs across South Africa. We are able to create bespoke VPNs for companies of various sizes, with our focus being companies with 20 – 100 employees. We have extensive IT security systems from real-time monitoring, effective firewalls, malware, and antiviruses.
Email Hosting & Maintenance
We have mastered email hosting and integration using Microsoft Office 365 Exchange. The exchange platform is a market leader in exchange services and comes with a financially backed 99.9% uptime SLA. Major benefits include access anywhere at any time, with up to 5 devices per user, cloud synchronisation, comprehensive updates and more.
Remote IT Services
Our remote IT services include cloud computing and IT support. The cloud service platform operates on an automatic failover system, including offsite backups for immediate recourse if your primary system fails or requires critical maintenance. Our remote support structures allow us to diagnose and resolve almost all issues at a distance, without you having to wait.
Wirless Networking
Our IT management solutions include full wireless networking capabilities. We will come to the site of operation and set up the correct hardware environment, including cabling, routers, and Wi-Fi Extenders. Avoid all Wi-Fi-related problems.
Fiber for Business
Our company regards itself as one of the best fibre providers for small businesses. Our fibre internet service packages are competitively priced and always take into account the unique needs of business owners.
What IT Support Services Are Included In Our Standard SLA
Apart from the initial site setup, where our technicians assist with cloud setup, VoIP, and fibre installations, you also get several other benefits, including:
- Monitoring of all network performance from wireless networks to servers.
- Maintaining regular backups and having an integrated, automatic failover system.
- Maintaining security updates and checks on networks and software.
- Day-to-day IT troubleshooting.
- Dedicated IT technicians and backup technicians to deal with all issues.
- Installation and setup of new hardware and software.
- Consulting on new technology.
- Monthly reporting on the health of a business network and its other IT infrastructure.
- A virtual IT department at a fraction of the cost.
- Storage scaling and management of data resources.
Our Solution to Pricing
To create a cost-effective solution that best meets your business’ needs, HSC Systems offers IT support on a monthly retainer. We work with you to understand how many hours of IT support are required per month. This means no hidden costs and no surprise fees.
Always-On, Always-Up IT Support
Is Location a Factor if I Need IT Support For My Small Business?
The clear answer is ‘No’. HSC Systems can assist you wherever you are in the United Kingdom, be it London, Manchester, Birmingham, or Edinburgh. We offer a comprehensive range of IT services for small businesses across the UK, as our engineers are able to resolve 99% of issues remotely as we do a thorough initial engagement, which include system documentation and transparent expectations.
Having said the above, our key focus areas in the UK are:
- London
- Surrey
- Leeds
- Manchester
- Liverpool
- Brighton
- Portsmouth
Why is IT Support Important in a Business?
Businesses operate with measures of uptime and downtime, and depending on the nature of your products or services, downtime can lead to considerable losses. This is particularly relevant for businesses where consistent access to IT resources such as cloud computing, remote access, and VoIP telephony is crucial. Any downtime during operational hours can result in critical errors, ultimately impacting ongoing projects and, consequently, the business’s profitability.
IT support for small to medium-sized enterprises (SMEs) is fundamental to HSC Systems’ business model because we recognise that SMEs are a vital engine for the UK’s economy. As such, providing cost-effective IT support that is focused on resolving issues with the utmost efficiency and speed is a key priority
Frequently Asked Questions
What exactly does an IT company do?
An IT support company primarily ensures that a business’s technology infrastructure runs smoothly and efficiently. This involves a range of services, including:
- Technical Support: Responding to and resolving IT issues faced by employees, either remotely or on-site.
- System Maintenance: Monitoring, managing, and maintaining computer systems, networks, and software to prevent problems.
- Hardware and Software Management: Installing, configuring, and upgrading hardware and software.
- Network Management: Ensuring the stability and security of the company’s network infrastructure.
- Cybersecurity: Implementing and managing security measures to protect against threats.
- Data Backup and Recovery: Setting up and managing systems to back up critical data and ensure business continuity in case of data loss.
- IT Consulting: Providing expert advice and guidance on IT strategy and solutions.
In essence, they act as an outsourced IT department, providing the expertise and support needed to keep a business operational and secure.
What are some examples of IT services?
A comprehensive range of managed services is available to companies requiring support. Typical service offerings include:
- Network support
- Daily IT troubleshooting
- Email hosting and maintenance
- Cloud services
- Remote and on-site support
- Software and hardware installation
- Data backup and recovery
- Laptop and computer repair
We have extensive expertise in email hosting and seamless integration using Microsoft 365 Exchange. This leading exchange platform offers a financially backed Service Level Agreement (SLA) of 99.9% uptime. Key benefits include anytime, anywhere access on up to 5 devices per user, cloud synchronisation, comprehensive updates, and more.