Server And Network Support For Your SME or Small Business
Server and network support are intrinsically linked: server support addresses the hardware-specific IT functions, while network support ensures the operational functionality of those servers. Consider this analogy: a server is akin to the core mechanics of a vehicle – encompassing the wheels, engine, interior, and all essential components for operation. The network, in this context, represents the vehicle’s movement, be it forwards or backwards. The primary function of the vehicle is motion; similarly, the core operation of remote server hosting is to process requests and deliver data to various devices across a network.
Our skilled IT professionals are equipped to provide a complete, end-to-end service by offering server and network support bundled within a comprehensive Service Level Agreement (SLA) of 99%. We guarantee optimal server hosting for small businesses through prioritised uptime via automatic failover systems and backups, alongside network support delivered through 24/7 monitoring and proactive network health checks.
HSC Systems uses our built-in Integrated Lights Out (ILO) system which monitors all parts of our servers and immediately notifies us should there be any fault on any part of the server.
Furthermore, our capability to provide you with a bespoke Virtual Private Network (VPN), effectively establishing your own private cloud server network, enables us to deliver optimal service. This is because the server environment is custom-built by HSC Systems from its foundation. Consider us your dedicated network support specialists, adept at fine-tuning your system for peak performance, as the entirety of the system’s components falls under our direct management.
Rest assured that your operations will continue uninterrupted throughout the toughest of crises through our many tried-and-tested server support services and service-level strategies.
Furthermore, we tailor these processes not only to each individual client but also to the specific requirements of each case. This approach is driven by our continuous commitment to learning, professional development, and the ongoing expansion of our IT support technicians’ expertise. This ultimately benefits you by ensuring that your IT support framework and network security are consistently current, fully competent, and precisely aligned with your business needs.
Key Take-Aways For Our Server And Network Support Services
Our distinct advantage in the remote server hosting and network support sector stems from our extensive experience spanning over three decades.
Our primary objective is to optimise your IT infrastructure while upholding operational integrity and efficiency. This entails ensuring comprehensive coverage of all potential entry points that could compromise your digital assets and, consequently, your broader business operations. The key aspects of our support services encompass.
• Extreme Customer Focus – As mentioned above, we make sure that we tailor our services to your requirements.
• No Cost Variables – Your costs are calculated transparently upfront and detailed within the 99% Service Level Agreement (SLA) that you sign. Should any modifications be required to your server infrastructure or hosting specifications, the SLA can be readily renegotiated and a revised agreement established.
• Proactive Support –We don’t wait for you to contact us with an issue. We continuously monitor your network and server security, and should we identify any anomalies, we act swiftly and discreetly to rectify them without disrupting your operations. You will be promptly informed of the problem and the remedial actions implemented, but you should experience no discernible changes to your network as our work is conducted seamlessly in the background.
• Uptime Guaranteed – Because of our 24/7 monitoring, our automatic failover systems, and integrated backups offsite, no matter what kind of crisis befalls your network, your business can continue to function.
• Dedicated And Experienced Technicians – Drawing upon three decades of experience, our technicians are selected for their extensive expertise and adeptness at problem resolution. Our highly skilled team operates cohesively to efficiently address any issues that may arise, primarily through remote IT support – our preferred method for troubleshooting – or via on-site assistance if persistent hardware faults are also present.
• Reduction In Your Equipment Costs – Our aim is to host your client-server network on our own hardware so that you don’t have to worry about overheads and other related costs.
Always-On, Always-Up, IT Support
At HSC, we aim to remove frustrations related to downtime. We’ve built our business on offering services that empower our clients and allow them to focus on running their businesses, knowing their IT needs are in expert hands.
How Does Hosting A Server Work
Our VPN migration steps are so simple, they can be counted on the fingers of one hand:
1. We require remote access to your servers. This is usually granted by the existing IT person.
2. Once access is granted, we analyse the requirements and create a virtual server accordingly to more than cater to your needs.
3. Once the virtual/cloud server is created we/software provider migrate the data to that environment for you to test. You will typically need to test interaction speed and stress test the environment to cater for busy periods (usually month-end).
4. Once approved, we will set up all required users and normal operations will resume on the cloud server.
A significant added benefit is that the software environment and user experience will closely resemble your previous setup – the primary difference being the method of access.